Return Policy
Defective or Damaged Goods
In the unlikely event that any product is defective you must inform our Customer Service team within 24 HOURS of receipt of goods. Any claims made after this time period will not be accepted. Please do not dispose of any goods prior to reporting the issue, as we may require batch numbers, photographic evidence and/or request that the item is returned to us.
On receipt of defective goods, we will test and inspect the product. If the item is found to be defective we will offer you a replacement. If the product is no longer available we will exchange for an similar product of your choosing.
If the goods are deemed not to be defective or damage is caused by misuse, accidental damage or wear and tear, we will not issue a replacement.
We may ask you further questions either prior to or during the returns process, or give recommendations on product usage to reduce any unnecessary returns. Please assist our Customer Service team by providing as much information as possible regarding any reported defect.